1. OVERVIEW
This website is operated by ARIVA HOME FURNISHINGS PTE. LTD. (UEN: 202142283C). Throughout the site, the terms “we”, “us” and “our” refer to ARIVA HOME FURNISHINGS PTE. LTD. and its brand bathmatpulse. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and merchants. Please read these Terms of Service carefully before accessing or using our website.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment information), may be transferred unencrypted and involve transmissions over various networks. Payment information is always processed through standard industry protocols to maintain integrity.
3. PRODUCTS AND PRICING
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.
4. SHIPPING AND DELIVERY
We provide international shipping to the European region via premium carriers, including DHL, FedEx, and UPS Priority.
- Order Processing: Orders are typically processed and prepared for dispatch within 2 to 3 working days.
- Transit Times: Estimated shipping time is 5 to 9 working days from the date of dispatch.
- Tracking: To keep you informed, automated notifications will be sent to the email address provided at checkout at key intervals: when the order is dispatched, when it reaches a logistics hub, and when it is out for local delivery.
- Delayed Shipments: If a shipment exceeds the standard delivery window, we will initiate a formal investigation with the carrier. Depending on the outcome, we will provide a full refund or a replacement at no additional cost.
- Transfer of Risk: In accordance with European consumer protection laws, the risk of loss or damage to the goods remains with ARIVA HOME FURNISHINGS PTE. LTD. until the goods have been physically delivered to you or a third party indicated by you.
5. RIGHT OF WITHDRAWAL (EUROPEAN CUSTOMERS)
If you are a resident of the European Union or the European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement via email to mat@bathmatpulse.com.
6. DAMAGED OR DEFECTIVE GOODS
If the product you receive is damaged, defective, or does not match the description, you are entitled to a remedy.
- Please contact our support team at mat@bathmatpulse.com within the withdrawal period, providing photographic evidence of the issue.
- Upon verification of the damage or defect, we will arrange for a full refund or a replacement.
- Note: In cases of confirmed transit damage or manufacturing defects, you are not required to return the damaged item to us.
7. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We are not liable for delivery failures resulting from incorrect address information provided by the customer.
8. INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, images, and software, is the property of ARIVA HOME FURNISHINGS PTE. LTD. and is protected by international copyright laws. Any unauthorised use of the materials appearing on this site may violate copyright, trademark, and other applicable laws.
9. LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted or error-free. To the maximum extent permitted by law, ARIVA HOME FURNISHINGS PTE. LTD. shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.
10. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore. However, this choice of law does not deprive customers residing in the European Union of the protection afforded to them by provisions that cannot be derogated from by agreement by virtue of the law of the country where they have their habitual residence.
11. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
ARIVA HOME FURNISHINGS PTE. LTD. Registration No: 202142283C Address: 222 Lor 8 Toa Payoh, #05 693, Singapore 310222 Email: mat@bathmatpulse.com Phone: +65 62569806