At bathmatpulse, operated by ARIVA HOME FURNISHINGS PTE. LTD., we strive to ensure a transparent and professional shopping experience for our customers in Europe. This policy outlines your rights regarding cancellations, returns, and refunds.
1. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union consumer protection laws, customers residing within the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a specific reason.
- To exercise this right, you must inform us of your decision via email at mat@bathmatpulse.com.
- The product must be returned in its original condition and packaging.
- Upon receipt and inspection of the returned item, we will process a refund to your original payment method.
2. Shipping and Delivery Timeframes
We partner with premium logistics providers, including DHL, FedEx, and UPS (Priority services), to facilitate international transit.
- Estimated Delivery: Standard transit typically requires 5 to 12 calendar days.
- Tracking: Automated notifications are sent to your registered email address at key milestones: order dispatch, arrival at the logistics hub, and when the item is out for local delivery.
- Delayed Shipments: If your order exceeds the standard delivery timeframe, we will initiate a formal investigation with the carrier. Depending on the investigation’s outcome, we will provide either a full refund or a replacement shipment.
3. Damaged or Defective Goods
If you receive an item that is damaged or defective, you are entitled to a resolution without the need to return the faulty product.
- Reporting: Please contact our support team at mat@bathmatpulse.com within 14 days of receipt.
- Evidence: You are required to provide clear photographic evidence of the damage or defect via email.
- Resolution: Once the evidence is verified, we will arrange for a full refund or a replacement to be sent to you at no additional cost.
4. Returns Process and Address
For standard returns under the Right of Withdrawal, the customer is responsible for the return shipping arrangements. Please ensure items are sent to our registered facility:
ARIVA HOME FURNISHINGS PTE. LTD. 222 Lor 8 Toa Payoh, #05 693 Singapore 310222
We recommend using a trackable shipping service, as we cannot process refunds for items that are lost during return transit.
5. Accepted Payment Methods
We facilitate transactions through major international payment networks and digital providers to ensure a standard checkout process. We accept the following:
- Credit and Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay and Google Pay.
- Electronic Wallets: Supported regional digital wallet services.
All refunds are processed back to the original funding source used during the purchase. Please note that processing times may vary depending on your financial institution.
6. Contact Information
For any enquiries regarding your order, returns, or this policy, please contact our administrative office:
- Brand Name: bathmatpulse
- Company Name: ARIVA HOME FURNISHINGS PTE. LTD.
- Registration Number: 202142283C
- Email: mat@bathmatpulse.com
- Phone: +65 62569806
- Business Address: 222 Lor 8 Toa Payoh, #05 693, Singapore 310222