This Shipping & Delivery Policy governs the sale and dispatch of products from bathmatpulse, operated by ARIVA HOME FURNISHINGS PTE. LTD. (“we”, “us”, “our”), to customers located within the European region. By placing an order on www.bathmatpulse.com, you agree to the terms outlined below.
1. Shipping Destination
We currently provide delivery services exclusively to customers located in the European region. All orders are dispatched from our central operations located in Singapore to ensure consistent quality oversight and inventory management.
2. Order Processing Time
All orders undergo a formal processing and preparation phase before dispatch.
- Processing Window: Orders are typically processed within 2 to 3 business days (Monday to Friday, excluding Singapore public holidays).
- During this period, items are inspected, packaged, and handed over to our logistics partners.
3. Delivery Timeframes & Carriers
We utilise premium priority services to facilitate reliable international transit. Our primary logistics partners include DHL, FedEx, and UPS Priority.
- Estimated Delivery Time: Once dispatched, orders generally arrive at European destinations within 5 to 9 business days.
- Please note that these timeframes are estimates based on standard transit conditions.
4. Shipment Tracking
Transparency regarding the movement of your order is a priority. We provide automated updates at key milestones:
- Notification Points: You will receive automated emails at the following stages:
- When the order has been dispatched from our facility.
- When the consignment reaches a major transit hub.
- When the package has entered local delivery within your country.
- All notifications are sent to the email address provided at the time of purchase.
5. Shipping Origin
All products are held in our internal inventory and dispatched directly from our registered warehouse address:
ARIVA HOME FURNISHINGS PTE. LTD. 222 Lor 8 Toa Payoh, #05 693 Singapore 310222
6. Delayed or Lost Shipments
In the event that a delivery exceeds the standard estimated timeframe, the following protocol applies:
- Investigation: We will initiate a formal inquiry with the designated carrier to determine the status of the consignment.
- Resolution: Based on the findings of the investigation, we will provide a resolution which may include a full refund of the purchase price or a replacement shipment at no additional cost to the customer.
7. Import Duties and Taxes
As items are dispatched from Singapore to Europe, shipments may be subject to local import duties, Value Added Tax (VAT), or customs clearance fees as determined by the destination country’s regulations. These charges are the responsibility of the recipient and are typically collected by the carrier at the time of delivery.
8. Contact Information
For enquiries regarding a specific shipment or our delivery protocols, please contact our administration office:
- Company Name: ARIVA HOME FURNISHINGS PTE. LTD.
- Registration Number: 202142283C
- Email: mat@bathmatpulse.com
- Telephone: +65 62569806
- Registered Office & Warehouse: 222 Lor 8 Toa Payoh, #05 693, Singapore 310222