Ordering & Payments
Which payment methods do you accept? We accept a variety of payment methods to ensure a convenient experience. You may complete your purchase using Visa, Mastercard, and American Express. We also support digital options including Apple Pay, Google Pay, and various recognised electronic wallets.
Is my payment information handled reliably? All transactions are processed through industry-standard encryption protocols. We do not store your full card details on our servers, and every transaction is processed in compliance with global financial standards to maintain the integrity of your data.
Can I modify my order after it has been placed? To maintain efficient processing times, orders are typically sent to our fulfilment team shortly after confirmation. If you need to make changes, please contact us at mat@bathmatpulse.com as soon as possible. While we will endeavour to assist, we cannot adjust orders once the fulfilment process has commenced.
Shipping & Delivery
Which regions do you deliver to? We currently specialise in serving customers located within the European region.
What are the expected delivery timelines?
- Order Processing: It typically takes 2-3 working days to prepare and dispatch your order from our facility.
- Transit Time: Once dispatched, delivery via our premium carriers (DHL, FedEx, or UPS Priority) generally takes between 5-9 working days.
How can I track my parcel? Transparency is a priority. We provide automated updates via the email address provided at checkout. You will receive notifications at key stages, including:
- When your order is dispatched.
- When the parcel reaches a major transit hub.
- When the item is out for local delivery.
What happens if my order is delayed? If your package has not arrived within the standard timeframe, please notify our support team. We will immediately initiate a formal investigation with the carrier. Depending on the outcome of the enquiry, we will arrange for a full refund or a replacement to be sent.
Returns & Cancellations
What is your return policy for European customers? In accordance with the European Union Consumer Rights Directive, customers in Europe have a 14-day Right of Withdrawal. You may request a return within 14 days of receiving your goods without providing a specific reason, provided the items remain in their original, unused condition.
What should I do if my item arrives damaged or faulty? If you receive an item that is damaged or does not meet quality standards, please contact us at mat@bathmatpulse.com with your order number and photographic evidence of the issue.
- No Return Required: For verified damaged or faulty goods, you are not required to return the physical item.
- Resolution: Upon review of the evidence, we will issue a full refund or send a replacement at no additional cost to you.
Contact Information
How can I reach customer support? For any enquiries regarding our products or your order, please contact our team:
- Brand: bathmatpulse
- Company: ARIVA HOME FURNISHINGS PTE. LTD.
- Email: mat@bathmatpulse.com
- Telephone: +65 62569806
- Registered Address: 222 Lor 8 Toa Payoh, #05 693, Singapore 310222
- Registration Number: 202142283C