This Privacy Policy outlines how ARIVA HOME FURNISHINGS PTE. LTD. (referred to as “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit www.bathmatpulse.com (the “Site”) or make a purchase.
As a Singapore-based entity operating in international markets, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and the General Data Protection Regulation (GDPR) for our customers within the European Union and the United Kingdom.
1. DATA CONTROLLER
The data controller responsible for your personal information is: ARIVA HOME FURNISHINGS PTE. LTD. Registration Number: 202142283C Address: 222 Lor 8 Toa Payoh, #05 693, Singapore 310222 Email: mat@bathmatpulse.com
2. INFORMATION WE COLLECT
When you visit the Site or purchase our bathroom mat products, we collect certain information necessary to process your order and improve your experience:
- Order Information: Name, billing address, shipping address, email address, and phone number.
- Device Information: IP address, browser type, and time zone (collected via cookies and similar tools).
3. LEGAL BASIS FOR PROCESSING
We process your data based on the following grounds:
- Contractual Necessity: To fulfill your order and deliver products.
- Legal Compliance: To meet tax and accounting obligations.
- Legitimate Interests: To provide customer support and maintain the functionality of our website.
4. PAYMENT PROCESSING
To ensure the efficient handling of transactions, we utilise Stripe as our primary payment processor. When you make a purchase, your payment details (such as credit/debit card numbers) are provided directly to Stripe.
We do not store or have access to your full payment card information. Stripe’s use of your personal information is governed by their own Privacy Policy. The processing of these payments is essential for the performance of the contract between you and ARIVA HOME FURNISHINGS PTE. LTD.
5. DATA RETENTION
We retain your personal information only for as long as is necessary to provide you with our services and as described in this Privacy Policy.
- Order Records: We generally retain transaction data for seven (7) years to comply with Singaporean tax laws and European financial record-keeping regulations.
- Communication: Customer service inquiries are retained for a period of two years following the last interaction to ensure quality of service.
6. DATA TRANSFER
As we are located in Singapore, your information will be transferred and stored outside of the European Economic Area (EEA). We ensure that such transfers are conducted using appropriate safeguards, such as Standard Contractual Clauses, to provide a level of protection equivalent to that required by European law.
7. YOUR RIGHTS
Depending on your location, you have the following rights regarding your data:
- Access and Portability: You may request a copy of the data we hold about you.
- Correction: You may request that we rectify inaccurate information.
- Erasure: You may request the deletion of your data, subject to our legal retention requirements.
- Withdrawal of Consent: You may withdraw your consent for data processing at any time.
To exercise these rights, please contact us at mat@bathmatpulse.com.
8. DATA PROTECTION
We implement appropriate organisational and administrative measures intended to protect the personal information within our organisation. We restrict access to personal data to employees and service providers who require the information to perform their specific duties.
9. CONTACT US
For more information about our privacy practices, or if you have questions or complaints, please contact our Data Protection Officer:
ARIVA HOME FURNISHINGS PTE. LTD. Email: mat@bathmatpulse.com Address: 222 Lor 8 Toa Payoh, #05 693, Singapore 310222 Phone: +65 62569806